FAQ

Insured shipping

At Pokeychain, we strive to offer you a seamless shipping experience. We work closely with our logistics partner to ensure that your orders are handled efficiently, with completely free international shipping, fast delivery times, and products that arrive in perfect condition at your doorstep.

Processing time is 1–3 business days. Shipping time is 5–10 business days.

May sale

To celebrate the start of May, at Pokeychain we've prepared an exclusive limited-time discount. Take advantage of this opportunity to get your favorite products at irresistible prices.

Remember: once the discount period ends, prices will return to their original value. Don’t miss out on this unique chance to kick off the month on a high note!

7-day money-back guarantee

At Pokeychain, our customers are our top priority. We want you to feel comfortable and confident when shopping with us. That’s why we always put ourselves in your shoes to provide an exceptional experience.

If your product arrives defective, damaged, or in poor condition, there’s no need to worry — we offer an immediate refund.

You can request a refund within 7 days of your purchase.